Coverage & scope
contract and any third-party websites to which LightMindMedia’ website links.
Filing a complaint
In case of filing a complaint, LightMindMedia will try and come to a mutually acceptable solution if a user is unsatisfied with any of our services. Revocation occurs when things don’t work out. If You think about filing a claim, please write to us before launching a request.
You should only file complaints if we are unable to affect a mutually satisfactory solution.
LightMindMedia will issue a partial refund upon the discretion of the service provider if the project does not get finalized as mentioned in the delivery policy and contract. The proportion of the project completed will be calculated by LightMindMedia and the proportion that is not complete will be treated as per the pre-defined scope of the project.
LightMindMedia offers a full refund if there is a delay in starting the project by either the programmer / designer / content writer / SEO expert (or any other resource / staff).
We will offer a proportionate refun if the client cancels the project at any point in time. We offer no refund for days worked. If the client is not satisfied with the work at any point in time, they must immediately notify our Project Manager and ask for discounts for any work not carried out. We will not accept any such negotiation at a later date.
Applicability of the delivery policy
Timely payments: A project is not considered to be void if the agreed upon / listed payments are not clear. Timely communication from the client: LightMindMedia is not bound by the Term of Use. The client must provide timely information for successful completion of the project. LightMindMedia will not accept any responsibility for the delay or failure of completing the project arising out of miscommunication or lack of communication in a timely manner. Completeness of information provided by the client: LightMindMedia is not obligated to respect its delivery and/or refund commitments
if the client fails to provide complete information/scope of the project to LightMindMedia at initializing stage of the project.
LightMindMedia will only compensate for the delay of delivery, unless there is a special agreement signed with a penalty clause for delay
Limitation of liability
LightMindMedia’ liability is limited in as much to the value of the portion of the project (as per LightMindMedia’ proposal) which may be incomplete
at any given point of time. LightMindMedia will not be held responsible for losses arising out of the services delivered / not delivered or
the delay in the same. LightMindMedia is only liable to refund if the client cancels the project, and as such, the cancellation has been
communicated to LightMindMedia in writing.
Processing of refunds
LightMindMedia will process the refunds and mail the same within 5 business days of the cancellation date. The same method of
payment will be required as the original (refund by check or refund to credit card).
Who can you contact for privacy questions or concerns?
We aim to respond within 24-48 hours to any query or concerns that our clients might have.